Firing on All Cylinders (häftad)
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Format
Häftad (Paperback / softback)
Språk
Engelska
Antal sidor
392
Utgivningsdatum
1992-01-01
Förlag
Clemmer Group
Medarbetare
Sheehy, Barry
Illustrationer
Black & white illustrations
Dimensioner
229 x 152 x 22 mm
Vikt
554 g
Antal komponenter
1
Komponenter
23:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on White w/Gloss Lam
ISBN
9780771591662

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Firing on All Cylinders (häftad)

Firing on All Cylinders

The Service/Quality System for High-Powered Corporate Performance

av Jim Clemmer
Häftad Engelska, 1992-01-01
193
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Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change
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