Planning, Managing, and Responding
W. Timothy Coombs (PhD Purdue University in Public Affairs and Issues Management) is the George T and Glady H Abell Professor in Liberal Arts in Department of Communication at Texas A&M University. His primary areas of research are crisis communication and CSR including the award-winning book Ongoing Crisis Communication. He is the current editor for Corporation Communication: An International Journal. His research has appeared in Management Communication Quarterly, Public Relations Review, Corporate Reputation Review, Journal of Public Relations Research, Journal of Communication Management, Business Horizons, and the Journal of Business Communication.
Chapter 1 * A Need for More Crisis Management Knowledge Chapter 2 * Risk as the Foundation for Crisis Management and Crisis Communication Chapter 3 * The Crisis Mitigation Process: Building Crisis Resistant and Resilient Organizations Chapter 4 * Crisis Preparing: Part I Chapter 5 * Crisis Preparing: Part II Chapter 6 * Recognizing Crises Chapter 7 * Crisis Responding Chapter 8 * Postcrisis Concerns and Epilogue Appendix: Possible Case Studies References Index About the Author