W. Timothy Coombs is a former Professor at Texas A&M University and an Advisor for the Centre for Crisis and Risk Communications. He is the recipient of numerous awards, including the Association for Business Communications Business Impact Award. He is the author of Code Red in the Boardroom and Todays Public Relations. Sherry J. Holladay is a former Professor at Texas A&M University and an independent researcher. She is the co-author (with W. Timothy Coombs) of Its Not Just PR and PR Strategy and Application, and the author of numerous articles related to corporate communication.
Acknowledgments xi Notes on Contributors xiii Orientation to the Second Edition xxvii Part I Explication of Methods 1 Crisis Communication and Computational Methods 3 Toni G.L.A. van der Meer and Anne C. Kroon 2 Extending Experimental Crisis Communication Research: Reflections and Recommendations 17 Kenon A. Brown and Courtney D. Boman 3 Crisis Response Effectiveness: Methodological Considerations for Advancement of Empirical Research about Response Impact 31 Tomasz A. Fediuk, Isabel C. Botero and Kristin M. Pace 4 Tackling the Information Overload: Using Automated Content Analysis for Crisis Communication Research 53 Daniel Vogler and Florian Meissner Part II Theory Refinement and Development 5 A Meta- Theoretical Orientation to Crisis Communication 69 Henry S. Seeger 6 Corporate Apologia as Crisis Communication 81 Keith M. Hearit 7 The Benefits and Pitfalls of Stealing Thunder 99 An- Sofie Claeys 8 Contingent OrganizationPublic Relationships and their Application in Organizational Crises 113 Yang Cheng and Glen T. Cameron 9 Revisiting the Discourse of Renewal Theory: Clarifications, Extensions, Interdisciplinary Opportunities 127 Timothy L. Sellnow, Matthew W. Seeger and Ronisha Sheppard 10 Title IX in the Age of #MeToo: The Limits of Discourse of Renewal on Crisis Communication 137 Jessica Ford 11 Social- Mediated Crisis Communication Research: How Information Generation, Consumption, and Transmission Influence Communication Processes and Outcomes 151 Yan Jin, Lucinda Austin and Brooke Fisher Liu 12 Rhetorical Arena Theory: Revisited and Expanded 169 Finn Frandsen and Winni Johansen 13 Antifragile Paracrisis Communication: Managing Paracrises as Crisis Risks and Potential Opportunities 183 Feifei Chen 14 Situational Crisis Communication Theory (SCCT): Refining and Clarifying a Cognitive-Based Theory of Crisis Communication 193 W. Timothy Coombs Part III New Directions Part III a Political Crises 15 Crisis Communication in Authoritarian Systems and Digital Innovation: How Do Autocracies Resolve the Dictators Dilemma in Crisis Situations? 209 Gregory Asmolov 16 Political Crisis or Political Cartoon: Which Comes First? 229 Linda Hamilton- Korey and Gayle Pohl 17 US Presidents and Crisis Communication 247 Denise M. Bostdorff Part III b Public Health Crises 18 Integrating Strategy and Dosage: A New Conceptual Formula for Overcoming Unintended Effects in Public Health Crisis Communication (PHCC) 263 Xuerong Lu and Yan Jin Part III c Natural Disasters 19 Mitigating Crises: Analyzing, Planning, Organizing, Mobilizing, and Communicating to Address Natural Disasters 285 Robert L. Heath 20 Rescue Communication: Official and Volunteer Groups Use of Mobile and Social Media During Disasters that Become Crises 301 Keri K. Stephens and Kendall P. Tich 21 Communicating Disaster Preparedness: Combining Individual- and Community-Level Perspectives to Achieve more Lasting Resilience 313 Brett W. Robertson and Keri K. Stephens 22 A Community Engagement Approach to Natural Hazard Communication 327 Maureen Taylor, Kim Johnston and Barb Ryan Part III d Organizational Crises 23 Odwalla: The Golden Standard of Crisis Management? 345 Rachel Whitten 24 The Impact of Language Abstraction on the Effectiveness of Information Strategies During a Product- Harm Crisis 357 Gijs Fannes and An- Sofie Claeys 25 From Managing Emotion to Trauma- Informed Management: A New Direction in Crisis Communication 373 Stephanie Madden and Nicholas Eng 26 Say It Like You Mean It: An Exploration of How Members of the Public Perceive Audiovisual Crisis Responses 391 Lieze Schoofs, An- Sofie Claeys and Eva Koppen 27 Strategic Improvisation in Crisis Communication 405 Jesper Falkheimer and Mats Heide 28 Visual Media in Crisis Response: How Crisis Responders and Influencers Use Visual Media in the Digital Age in Crisis Response 421 Betsy Emmons 29 Scansis