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Köp båda 2 för 464 krEating disorders: do they mark cultural transition? Eating disorders that were once viewed as exclusive to specific class and ethnic boundaries in western culture are now spreading worldwide. This issue is fully discussed in this groundbreaking vo...
Dr. Melanie Katzman is a business psychologist, advisor, and consultant to the world'stop public and private companies, as well as governmental and nonprofit institutions. A sought-after expert in executive development, group dynamics, and leadership diversity, she founded Katzman Consulting in 1999 and has worked with businesses--including Accenture, Bain Consulting, Goldman Sachs, MTV, PwC, and Viacom--in 31 countries. A busy speaker, Katzman is also a founding partner of the global nonprofit Leaders' Quest, which serves a community of 12,000 members and facilitates cross-sector strategic discussions on pressing economic and social problems. Leadership in space is her next frontier: she is currently consulting on curriculum for the Interplanetary Initiative at Arizona State's Earth and Mars Institute. Katzman was a Senior Fellow at The Wharton School's Center for Leadership and Change Management and was on the faculty of Weil Cornell Medical School for 25 years. She cocreated and was cohost of the show Women@Work on Business Radio Powered by the Wharton School on SiriusXM Satellite Radio, channel 132. She has been featured in the New York Times, Financial Times, South China Morning Post, Vanity Fair, O Magazine, and on ABC, CBS, and Lifetime.
PREFACE
PART I
ESTABLISH RESPECT
1 SMILE
Activate Immediate Connection
2 SAY PLEASE
It Implies Freedom to Comply (or Not)
3 SAY THANK YOU
The People You Neglect Can Undermine Your Success
4 CALL PEOPLE BY THEIR NAMES
Ignite Attention and Recognize Individuality
5 OFFER PRAISE
Pride Is Rocket Fuel
6 GOT IT? THEN SAY SO!
Help Coworkers Manage Their Time
7 PROVIDE FEEDBACK
It Benefits Everyone
PART II
ENGAGE ALL OF YOUR SENSES
8 SEE EVERYBODY
Those on the Margins Often Have Greater Perspective
9 LISTEN TO INSPIRE
Deepen the Conversation by Responding Without Words
10 SILENCE
Be Quiet Together
11 TOUCH
It Transforms an Interaction
12 EAT TOGETHER
Food Is Bait for Conversation and Creates Connection
PART III
BECOME POPULAR
13 BE PRESENT
Showing Up Is Just the Start
14 SHARE INFORMATION
News Is a Virtual Valium
15 BE A MAGNET
Become the Person People Want to Be With
16 KNOW HOW TO ENTER
First Impressions Stick
17 TELL STORIES
Connect by Hacking Your Colleagues Right Brains
18 DONT JUST DO SOMETHING, SIT THERE!
Luxuriate in Not Having an Immediate Solution
19 CHALLENGE NEGATIVE THINKING
Stop Noise Pollution
20 HAVE A POINT OF VIEW
Cultivate an Informed Perspective
21 YOU DONT ALWAYS HAVE TO BE RIGHT
Trust Me on This, Im Not Wrong
PART IV
GROW LOYALTY
22 ENSURE ROLE CLARITY
Provide the Context and Permission
23 CONNECT JOBS TO THE LARGER MISSION
Theres Always a Why
24 OFFER THE GIFT OF TIME
We All Have Too Much to Do
25 KNOW WHEN YOU ARE DONE
Clear Goals Enable You to Declare Finished
26 THERES PLENTY FOR EVERYONE!
Assume an AbundanceNot ScarcityMentality
27 BANK SOCIAL COLLATERAL
Give Now to Succeed in the Future
28 STROKE THEIR NARCISSISM
All Egos Need a Little Love
29 CREATE RITUALS
Celebrate Success and Grow from Mistakes
30 GENERATE JOY AND LAUGHTER
Energize Your Workplace
PART V
RESOLVE CONFLICT
31 STAND IN SOMEONE ELSES SHOES
Experience Their Point of View
32 DECODE YOUR COLLEAGUES EMOTIONAL CLUES
Theyre the Key to Connection and Success
33 APOLOGIZE
Dont Justify or Explain Why
34 ACCEPT THAT YOU WONT BE UNDERSTOOD
Sometimes the System Isnt Ready for Your Ideas
35 NEGOTIATE A PSYCHOLOGICAL CONTRACT
Mutually Commit to Extreme Honesty
36 ADVOCATE FOR YOURSELF
The Discomfort Will Be Worth It
37 NAME THE ELEPHANT
Its Taking Up Way Too Much Room
38 BE A SIMPLIFIER, NOT A COMPLICATOR
M...