The Client-Centered Law Firm (inbunden)
Inbunden (Hardback)
Antal sidor
Blue Check Publishing
Black & white illustrations
216 x 140 x 22 mm
545 g
Antal komponenter
5703:B&W 5.5 x 8.5 in or 216 x 140 mm (Demy 8vo) Case Lam w/Jacket on Creme w/Matte Lam
The Client-Centered Law Firm (inbunden)

The Client-Centered Law Firm

How to Succeed in an Experience-Driven World

Inbunden Engelska, 2020-03-31
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The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today?s law firms.

In The Client-Centered Law Firm, Clio cofounder Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren?t opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.
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Recensioner i media

“for more than a decade, jack newton has had the unenviable job of selling software to lawyers. with remarkable success, he has prevailed and, on the way, built a deep understanding of what makes law firms tick and stumble. this book is an excellent distillation of this insight, above all calling for law firms to swing round and face the market, to focus relentlessly on the needs of clients, and to ceaselessly improve client experiences. a considerable and important contribution to the law firm literature.”

Professor Richard Susskind OBE, author of Tomorrow’s Lawyers

“we as lawyers often focus on “what” legal services we provide instead of on “how” we do it. jack newton’s new book, The Client-Centered Law Firm, is (rightly) all about the “how.” Based on Jack’s wealth of experience servicing clients in the legal marketplace, this book provides a useful guide on how to enhance client service with client-centricity and also, importantly, how to measure progress. It is a must-read for all types of legal professionals.”

Michele DeStefano, Professor of Law, University of Miami, Affiliated Faculty, Harvard Law School Executive Education, Founder, LawWithoutWalls

“in the age of amazon and uber, the lesson for law firms is that experience matters—not just legal experience, but also the experience you provide your clients. drawing on his own experience as founder and ceo of one of the legal industry’s most-successful companies, jack newton provides a practical blueprint for building a client-centered law firm, making the case for why it matters through data and examples, and then guiding you through the process of redesigning your own firm and measuring success.”

Bob Ambrogi, Publisher and Editor-in-Chief, and

“jack newton understands the legal system was designed by the people working in it—rather than those using it. newton knows we have to make the system better by putting our users first. he delivers, with unequaled passion, drive, and knowledge, an inspiring call to action, a roadmap for success, and a platform for change—all of which will benefit the consumers of legal services and the lawyers serving them. i loved jack’s book, and you will too.”

Kevin O’Keefe, CEO and Founder, LexBlog, Inc.

The Client-Centered Law Firm is a fantastic mix of practical and theoretical—futuristic and exactly what we are seeing in law firms today. I have already implemented some of the strategies and exercises described to make my firm more client-centered.”

Billie Tarasico, Attorney at Law, Modern Law

“this is quite poss...


introduction: the client-centered revolution

Part 1

Chapter 1: The age of experience

Chapter 2: Unlocking the latent legal market

Chapter 3: The time is now

Chapter 4: Don’t put your clients first

Chapter 5: The value of experience

Part 2

Chapter 6: The client-centered law firm

Chapter 7: Experiencing your law firm

Chapter 8: Mapping the Client Journey

Chapter 9: On Empathy

Part 3

Chapter 10: Designing your client-centered law firm

Chapter 11: Shifting to a Client-Centered Culture

Chapter 12: Measuring Success

Chapter 13: Closing the loop

Conclusion: The law firm of the future