Business Analysis

Business analysis was something I simply did, rather than thinking of it as a profession; that was until I went to the launch of the first edition of Business Analysis. As the profession of business analysis continues to evolve and adapt to a changing environment, Im delighted that this 4th edition continues to lead the way. It remains the go-to book and most important guide for professional business analysts. Indispensable and invaluable. -- Dylan Jones * Deputy Director, Department for Work and Pensions * In its fourth edition, Business Analysis continues to incorporate emerging concepts, clearly presented and easily read, reflecting the evolution of business analysis. It is the benchmark publication for any business analyst, to which readers will continue to return for reference and reassurance. -- Mark Wilson * Business Analysis Practice Manager, Allianz Insurance plc * This updated edition supports the continued evolution of business analysis and remains the go-to resource for practicing business analysts to turn to throughout their careers. The inclusion of the Business Analysis Service Framework and a wealth of Lean and Agile techniques reflects the customer-centricity of business analysis in todays world. -- Michelle Shakesheff * Head of Business Analysis, Close Brothers * Business Analysis has long been the key book for every self-respecting business analyst. After six years of excellent service in its third edition, I am delighted that this fourth edition introduces a service framework and has captured advancements such as Agile, SIPOC and Design Thinking whilst maintaining the core integrity of traditional business analysis. -- Ian Richards * Director, Business Analysis, Capita * The book that no business analyst should be without gets an up to the minute update that maintains its status as the primary reference on Business Analysis for change professionals everywhere. The wealth of material and scope of the updates ensure this edition is an invaluable addition to any business analysts bookshelf regardless of their experience! I heartily recommend it to anyone wishing to know more about this vital and rewarding role. -- David Beckham * Principal Consultant, ChuDo Consulting * This much anticipated new edition does not disappoint! The BA Service perspective moves the profession forward in our understanding of how business analysis can be used to best effect within our organisations. From aspiring BAs to highly-experienced practitioners, this book is a must-read for all business analysts. -- Christina Lovelock * Co-Author of Delivering Business Analysis, and Busines Analysis Manager, University of Leeds * In today's world where the role of the business analyst is being challenged like never before, this book is just what we need to ground us. We are business analysts and this highly recommended 4th edition reminds us of who we are, what we do and what we can achieve. -- Linda Parker * Business Analyst of the Year 2019, The Christon Blueprint * This welcome update to the must-have text equips business analysts with the toolkit and information needed to tackle the shift to digital services and emphasis on customer service value. The addition of the Business Analysis Service Framework will help organisations take their BAs to the next level. -- Lyn Girvan * Head of Business Analysis, CMC Consultancy Partnership Ltd * This book offers the why, what, and how of Business Analysis Service in plain terms. It is packed with useful and practical concepts, frameworks, and techniques for business domain and requirements analysis in information systems service provision. Essential reading for everyone already in or considering a career in business analysis, and for those in IS studies. -- Yin Leng Tan * Lecturer in Business Informatics, Henley Business School * Ive used this book throughout my career and it is more complete than ever, covering the whole spectrum of activities in the BA-discipline. It is a

Dr Debra Paul is a Chartered Fellow of BCS and is the Managing Director of Assist Knowledge Development Ltd. She is a regular speaker at business analysis conferences, a founder member of the BA Manager Forum and was the chief architect for the BCS Advanced International Diploma in Business Analysis. Debra developed the Business Analysis Service Framework. James Cadle is a Chartered Fellow of BCS and a BCS oral examiner, having worked in business analysis and project management for more than 40 years. As a director of Assist Knowledge Development, he has created and presented a range of courses in his specialist subjects.

1. What is business analysis? 2. The competencies of a business analyst 3. The strategic context for business analysis 4. The business analysis service framework 5. Investigating the business situation 6. Analysing and managing stakeholders 7. Improving business services and processes 8. Defining the solution 9. Making the business case 10. Establishing the requirements 11. Documenting and modelling requirements 12. Validating and managing requirements 13. Delivering the requirements 14. Delivering the business solution Supplementary chapter: BCS business analysis certification portfolio