Your Companion to the Itil 4 Managing Professional and Strategic Leader Dpi Certification
De som köpt den här boken har ofta också köpt What's Your Dream? av Simon Squibb (inbunden).
Köp båda 2 för 804 krClaire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.
Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge.
Introduction
Chapter 1: Direct, plan and improve key concepts
Chapter 2: DPI scope, key principles and methods
Chapter 3: The role of governance, risk and compliance
Chapter 4: Focus on improvement
Chapter 5: Focus on organisational change management
Chapter 6: DPI, measurement and reporting
Chapter 7: DPI, value streams and practices
Chapter 8: Exam preparation
Appendix: Banksbest case study
Further reading