Jean-Louis Ermine, Universit Paris-Saclay, France Denise Bedford, Georgetown University, USA Alexeis Garcia-Perez, Aston University, UK
ENGINEERING CRITICAL BUSINESS KNOWLEDGE Chapter 1. Knowledge Engineering for Everyone Chapter 2. Engineering Knowledge for Everyone Chapter 3. The Critical Role of Tacit Knowledge Chapter 4. Making Tacit Knowledge Explicit Chapter 5. Knowledge Representation THE THEORY OF MASK AND THE DEVELOPMENT OF KNOWLEDGE BOOKS Chapter 6. Overview of the Mask Framework and Methodology Chapter 7. The Six Knowledge Models Chapter 8. History of the Knowledge Book Technique DESIGN AND DEVELOPMENT OF A KNOWLEDGE BOOK Chapter 9. High Level Overview of a Knowledge Book Project Chapter 10. Designing and Building the Phenomenon Model Chapter 11. Designing and Building the Activity Model Chapter 12. Designing and Building the History Model Chapter 13. Designing and Building the Concept Model Chapter 14. Designing and Building the Task Model Chapter 15. Designing and Building the Lineage Model APPENDICES Appendix A. Pulling it All Together Appendix B. Knowledge Elicitation An Authoritative Bibliography Appendix C. Guidelines on Preparing for Knowledge Elicitation Interviews Appendix D. Future Research Topics Appendix E. Selective Bibliography of J.L. Ermines Mask and Knowledge Books Writings