Evaluation of the Military Onesource Call Center in Select Groups of Callers (häftad)
Format
Häftad (Paperback / softback)
Språk
Engelska
Antal sidor
86
Utgivningsdatum
2021-07-31
Förlag
RAND Corporation
Medarbetare
Jaycox, Lisa H. / Trail, Thomas E.
Illustrationer
Color illustrations
Dimensioner
229 x 152 x 5 mm
Vikt
127 g
Antal komponenter
1
Komponenter
1323:Standard Color 6 x 9 in or 229 x 152 mm Perfect Bound on White w/Gloss Lam
ISBN
9781977406538
Evaluation of the Military Onesource Call Center in Select Groups of Callers (häftad)

Evaluation of the Military Onesource Call Center in Select Groups of Callers

Häftad,  Engelska, 2021-07-31
269

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Military OneSource operates a call center that provides resources and referrals for military personnel and their families. In this report, the authors evaluate call quality, call outcomes, and caller satisfaction, finding that calls were rated of high quality and that interviewees reported satisfaction with their experience with the service. The authors provide recommendations for operations and identify areas for future study.
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