Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service (inbunden)
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Format
Inbunden (Hardback)
Språk
Engelska
Antal sidor
639
Utgivningsdatum
2019-09-19
Förlag
Springer Nature Switzerland AG
Dimensioner
234 x 156 x 37 mm
Vikt
1103 g
ISBN
9783030248222

Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

av Mary E Guy, Sharon H Mastracci, Seung-Bum Yang
Inbunden,  Engelska, 2019-09-19
1653
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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
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Mary E Guy, Sharon H Mastracci, Seung-Bum Yang

Övrig information

Mary E. Guy¿is Professor in the School of Public Affairs at the University of Colorado Denver, USA. Sharon Mastracci¿is Professor in the Political Science Department at the University of Utah, USA. Seung-Bum Yang¿is Professor in the¿Department of Public Administration at Konkuk University, South Korea.

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