Adam Lawrence - Böcker

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specifi...

Läs mer »

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. Youll learn specific...

Läs mer »

In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation...

Läs mer »

The most comprehensive and current full-color cardiac surgery resource - updated by leading surgeonsA Doody's Core Title for 2022! In Cardiac Surgery in the Adult, Fifth Edition, the world's foremost cardiovascular surgeons deliver thorough, up-to...

Läs mer »

The Japanese economy is beginning to show signs of recovery after years of stagnation/deflation, but many Japanese policymakers warn that this economic growth may be sluggish: slower than in the United States and certainly slower than in other Eas...

Läs mer »

The Japanese economy is beginning to show signs of recovery after years of stagnation/deflation, but many Japanese policymakers warn that this economic growth may be sluggish: slower than in the United States and certainly slower than in other Eas...

Läs mer »

The Japanese economy is beginning to show signs of recovery after years of stagnation/deflation, but many Japanese policymakers warn that this economic growth may be sluggish: slower than in the United States and certainly slower than in other Eas...

Läs mer »

This three-volume series represents a comprehensive treatment of the beetles of Australia, a relatively under-studied fauna that includes many unusual and unique lineages found nowhere else on Earth. Volume 1 contains keys to all 117 beetle famili...

Läs mer »

This three-volume series represents a comprehensive treatment of the beetles of Australia, a relatively under-studied fauna that includes many unusual and unique lineages found nowhere else on Earth. Volume 1 contains keys to all 117 beetle famili...

Läs mer »

This three-volume series represents a comprehensive treatment of the beetles of Australia, a relatively under-studied fauna that includes many unusual and unique lineages found nowhere else on Earth. Volume 2 contains 36 chapters, providing critic...

Läs mer »

This three-volume series represents a comprehensive treatment of the beetles of Australia, a relatively under-studied fauna that includes many unusual and unique lineages found nowhere else on Earth. Volume 1 contains keys to all 117 beetle famili...

Läs mer »

Guesstimation is a book that unlocks the power of approximation--it's popular mathematics rounded to the nearest power of ten! The ability to estimate is an important skill in daily life. More and more leading businesses today use estimation quest...

Läs mer »

In these essays, thirty of the leading scholars in sports communication tackle a wide range of subjects, including the ways in which people root for their teams, the consumption of sports information, and the uses of technology to cultivate fan co...

Läs mer »

A panoramic collection of essays written by both established and emerging scholars, American Discord examines critical aspects of the Civil War era, including rhetoric and nationalism, politics and violence, gender, race, and religion. Beginning w...

Läs mer »

The Japanese economy is beginning to show signs of recovery after years of stagnation/deflation, but many Japanese policymakers warn that this economic growth may be sluggish: slower than in the United States and certainly slower than in other Eas...

Läs mer »

The Japanese economy is beginning to show signs of recovery after years of stagnation/deflation, but many Japanese policymakers warn that this economic growth may be sluggish: slower than in the United States and certainly slower than in other Eas...

Läs mer »

Hotel Design, Planning and Development presents the most significant hotels developed internationally in the last ten years so that you can be well-informed of recent trends. The book outlines essential planning and design considerations based on ...

Läs mer »

Hotel Design, Planning and Development presents the most significant hotels developed internationally in the last ten years so that you can be well-informed of recent trends. The book outlines essential planning and design considerations based on ...

Läs mer »

Guesstimation is a book that unlocks the power of approximation--it's popular mathematics rounded to the nearest power of ten! The ability to estimate is an important skill in daily life. More and more leading businesses today use estimation quest...

Läs mer »

For many years, some groups have claimed that the Second Amendment to the U.S. Constitution stands as an obstacle to most gun control laws. Lawrence E. Rosenthal and Adam Winkler debunk this myth with careful legal analysis of recent court decisio...

Läs mer »

The Republic of Bolivia, as it existed prior to the termination of the war with Chile in 1882, had an area of 597,271 square miles, exclusive of the territory of El Chaco, claimed alike by Bolivia, Paraguay, and Argentina. The population, though n...

Läs mer »

The Republic of Bolivia, as it existed prior to the termination of the war with Chile in 1882, had an area of 597,271 square miles, exclusive of the territory of El Chaco, claimed alike by Bolivia, Paraguay, and Argentina. The population, though n...

Läs mer »

The Republic of Bolivia, as it existed prior to the termination of the war with Chile in 1882, had an area of 597,271 square miles, exclusive of the territory of El Chaco, claimed alike by Bolivia, Paraguay, and Argentina. The population, though n...

Läs mer »

Because radiation is a central curative and palliative therapy for many patients, it is essential to have safe and efficient systems for planning and delivering radiation therapy. Factors such as rapid technological advances, financial reorganizat...

Läs mer »

Because radiation is a central curative and palliative therapy for many patients, it is essential to have safe and efficient systems for planning and delivering radiation therapy. Factors such as rapid technological advances, financial reorganizat...

Läs mer »

This three-volume series represents a comprehensive treatment of the beetles of Australia, a relatively under-studied fauna that includes many unusual and unique lineages found nowhere else on Earth. Volume 2 contains 36 chapters, providing critic...

Läs mer »