Katie Villa - Böcker

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of workin...

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ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of workin...

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ITIL(R) 4 Direct, Plan and ImproveIf you've achieved your ITIL Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for serv...

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ITIL(R) 4 Direct, Plan and ImproveIf you've achieved your ITIL Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for serv...

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ITIL(R) 4 High-velocity ITIf you've achieved your ITIL Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and ca...

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ITIL(R) 4 High-velocity ITIf you've achieved your ITIL Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and ca...

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What is resilience?Resilience is the ability to cope with setbacks and find solutions to problems. It is the ability to bounce back from adversity and hardships, learn from experiences and move on. Being resilient means having the strength and con...

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What is resilience?Resilience is the ability to cope with setbacks and find solutions to problems. It is the ability to bounce back from adversity and hardships, learn from experiences and move on. Being resilient means having the strength and con...

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ITIL(R) 4 Create, Deliver and SupportIf you've achieved your ITIL Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essen...

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ITIL(R) 4 Create, Deliver and SupportIf you've achieved your ITIL Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essen...

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ITIL(R) 4 Drive Stakeholder Value (DSV)If you've achieved your ITIL 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge an...

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ITIL(R) 4 Drive Stakeholder Value (DSV)If you've achieved your ITIL 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge an...

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A most important and influential development in Brazilian ELT has been the establishment and growth of private, non-profit, language teaching and learning organizations (LTOs). It is possible that LTOs can bring together privately funded and publi...

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