AMACOM - Böcker

Do you ever feel like youre talking to a brick wall? the first step in persuading anyone to do anything is getting them to hear you out. but whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barrie...

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Why do sales organizations fall short? Every day, expert consultants like Mike Weinberg are called on by companies large and small to find the answer--and it's one that may surprise you. Typically, the issue lies not with the sales team--but with ...

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If you could gain two more productive hours every single day, imagine what you could accomplish!

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the true secret of high achievers is that they know how to find their focal point, the one thing they should do, at any given moment to get the best possible results in each area of their lives in focal point, tracy brings together the very best i...

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"When Dick Grote, in the Foreword to this book, writes that "nothing's changed," he is not speaking to the state of the human resources field or the art of performance management, both of which have evolved continuously, profoundly,...

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Lets face it, dealing with customers isnt easy. They arent always rightor even pleasantbut knowing the right words to use can make all the difference. powerful phrases for effective customer service shares over 700 phrases and scripts that have be...

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Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidanttheres no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With P...

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In this insider guide, former Harley-Davidson executive Dantar Oosterwal offers an exclusive look at how Harley-Davidson was able to adapt in an ever-changing world to stay on top and stay in existence. From near-extinction in the early eighties, ...

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"From ancient battlefields to the modern business landscape, competitors have tried innumerable approaches to conquering adversaries. Success for the victors has taken many forms and traveled many paths, but at its heart, winning strategy can...

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Engagement programs and monetary rewards can only put Band-Aids on a toxic workplace culture. The key to lasting improvement is actually brain chemistry!

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From overflowing priority lists to power-hungry colleagues to nagging parental guilt, stress is the defining characteristic of most of our lives. Real help is herean all-encompassing, stress-busting tool kit that goes far beyond breathing exercise...

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Your customers are expecting seamless customer service experiences. You can't afford to give them anything less.

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Surprise is rarely a good thing in business. Unexpected developments range in their effects from inconvenient to disastrous. To avoid being blindsided, companies must develop a Competitive Early Warning system, or CEW, which combines strategic pla...

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No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Whether youre a sales rep, sales manager, or a professional services executive, if you are expected to bring in new...

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if lean manufacturing moves your products through processes faster, and six sigma improves their quality, just imagine what combining these two powerful disciplines will do for you! lean six sigma that works provides the key to transforming your r...

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The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a managers job.

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"Finally! The book that helps you deal with irrational, impossible people." - Oprah's Book Club 2.0 Let's face it: we all know people who are downright irrational. No matter how hard you try to reason with them, it never works. So what's...

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Even skilled salespeople buckle in tough selling situationsgetting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples of the fight-or-flight responsesomething salespeople learn to av...

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the best time to learn a second language is as a child. during childhood, the brain is more receptive to language learning than at any other time in life. aware that a second language can enrich their childs understanding of other cultures and bri...

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The lifeblood of any business enterprise is its people. Dr. Jac Fitz-enz helps professionals quantify that statement by critically gauging their true human costs and their employees' productivity. The ROI of Human Capital does this this by providi...

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"When Wilbur and Orville Wright executed the first successful manned flight on December 17th, 1903, they stunned the world. Man could fly! Where had these two brothers come from? The impact was astonishing. (Imagine if Neil Armstrong had land...

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Sun Tzu's ancient the art of war has inspired military, political, and business leaders across the world with its brilliant strategies for prevailing against opponents. At the core of this classic treatise is the message that sledgehammer approach...

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Great leadership isn't a mystery, but a skill that can be learned.

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Where do you want to be in one, three, or five years? Even small adjustments can bring about enormous results.

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You already know who your most valued employees are. But do you know how to keep them?

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When people are kept from moving - whether theyre sitting through a presentation or stuck behind a desk - they become restless and their attention waivers. Yet most training ignores the innate human desire for motion, resulting in participants lea...

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The next generation of consumers is rising up fast. Will you know how to reach them?

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This book represents a milestone in the science of workplace design. Whereas there are countless approaches for improving the comfort factor of work environments through color, lighting, furniture, and spatial flow, "Seeing Is Believing"...

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This book offers a systematic approach to dealing with a world that often seems a chaotic confluence of tough decisions, difficult situations, and combative people. Pressures, problems, and conflicts are a fact of life, but the manager who can fac...

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"Foot-in-mouth syndrome may sound like a joke, but the result can be disastrous in the workplace. Managing Your Mouth helps businesspeople master the many aspects of one-on-one communication and keep their feet on the ground--where they belon...

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