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True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open qu...

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Alex Rogo is a harried plant manager working ever more desperately to try and improve performance. His factory is rapidly heading for disaster. So is his marriage. He has ninety days to save his plant - or it will be closed by corporate HQ, with h...

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"Critical Chain," a gripping fast-paced business novel, does for Project Management what Eli Goldratt's other novels have done for Production and Marketing. Dr. Goldratt's books have transformed the thinking and actions of management thr...

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Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfa...

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Professional Report Writing is probably the most thorough treatment of this subject available, covering every aspect of an area often taken for granted. The author provides not just helpful analysis but also practical guidance on such topics as: d...

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In the modern organization most tasks are accomplished by teams. This bestselling manual brings together basic theory, a diagnostic instrument, descriptions of the key elements of effective teamwork and a detailed guide to sources of further infor...

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First Published in 2017. An architect is not usually responsible for producing detailed structural calculations and drawings, unless the building concerned is very small and simple. Where the architect can be most effective in the field of structu...

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Communication is more than a passive medium for transmitting messages. It is the medium through which managers lead, direct others, harness creativity, control activities and understand the wants and needs of those who work within the organization...

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This book opens the black box of qualitative market research and reveals the inner workings of the qualitative process. The influence of group dynamics on the data itself, the significance of body language in the interaction between researcher and...

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Negotiation is a vital skill for every manager. As a result, there are almost as many 'patented' techniques for negotiation as there are managers, each proclaiming to be the definitive route to success. The authors behind these technique...

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How to manage change, and how to ensure continuous improvement: these are perhaps the two most important challenges confronting businesses today. And increasingly facilitating is being seen as the best way to deal with both. Facilitators - and man...

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A reference book and a practical manual, Training for Assertiveness covers the complete assertiveness training process from trainer's preparation to debriefing participants. The manual provides a blueprint for effective training along with forty f...

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Ian Lintons book is designed to help both corporate training departments and specialist training organizations. It shows how to use modern marketing and communication techniques to increase current course uptake, win support for future activity an...

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The coaching/mentoring approach is probably the most effective way of helping others to achieve optimum performance in the workplace. Dr MacLennan's book covers the entire subject from basic skills to designing and implementing a tailor-made ...

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In this thought-provoking book Dr Newman looks beyond the conventional techniques of problem solving to the underlying process. He identifies eight stages and explains how to recognize which technique is appropriate to which stage. On this basis m...

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Most professional trainers nowadays have some understanding of Neuro Linguistic Programming. They probably know that people take in information about the world through a 'preferred representational channel' and that we communicate better...

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A handbook which addresses the wide range of issues that make up logistics today. This edition gives particular emphasis to customer-service strategies and requirements, materials management, and resource optimization.

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There has been a shift of policy at board level. Cash is needed and Alex Rogos companies are to be put on the block. Alex faces a cruel dilemma. If he successfully completes the turnaround of his companies they can be sold for the maximum return: ...

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The Race is an unusual book. Its messages can be grasped simply by looking through the graphics. It can be understood better by reading the accompanying text. It is even more deeply grasped and useful when manufacturing people at all levels discus...

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This comprehensive handbook covers key management issues and will guide information professionals through the maze of common problems. To reflect the increasing integration of library, information centre, records, IT and telecommunications managem...

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Product safety begins with design or formulation whether it is for a complex engineering product or a simple household article. Those who suffer damage from a design defect can win compensation without having to prove negligence. Manufacturers, su...

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Every educator knows that the most effective way to learn is by doing - and nowhere is that truth more clearly seen than in management development. This wide-ranging book explains what is involved in planning and running project-based management d...

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It is, of course, commonplace for corporations to operate sophisticated identity programmes. But identity has now moved way beyond the commercial area. We live in a world in which cities, charities, universities, clubs - in fact any activity that ...

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The need for quality assurance in construction is now widely accepted. As a result, pressure is currently being applied to contractors and those offering professional services to demonstrate QA capability prior to commission. This book, written by...

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Most of the activities in Martin Orridges book require little in the way of either expertise or equipment. Yet they provide a powerful way of stimulating creativity, helping people to enjoy learning, or simply injecting new momentum into the train...

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Assessment and Development Centres offer a detailed and objective way of assessing your people's potential, whether you are trying to: c establish training and development needs c identify potential for promotion c assess and select new recruits t...

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