Gower Publishing Ltd - Böcker

Communication is more than a passive medium for transmitting messages. It is the medium through which managers lead, direct others, harness creativity, control activities and understand the wants and needs of those who work within the organization...

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A handbook which addresses the wide range of issues that make up logistics today. This edition gives particular emphasis to customer-service strategies and requirements, materials management, and resource optimization.

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Assessment and Development Centres offer a detailed and objective way of assessing your people's potential, whether you are trying to: c establish training and development needs c identify potential for promotion c assess and select new recruits t...

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This bestselling manual was designed to help you match your training activity with the needs of your organization and the people in it. It contains 22 re-usable instruments for gathering and processing information on relevant issues. Part 1 looks ...

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An integrated version of Dr Huczynski's two earlier volumes: "Encyclopedia of Management Development" and "Encyclopedia of Organizational Change Methods". The original text has been revised and updated to reflect developments i...

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This guide is designed for the reader who wants to know what benchmarking is and what the real benefits are to themselves and to their company. The book equips them with the techniques needed to use benchmarking with good effect in an organization...

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Leopards, we're told, can't do it. But there's no reason why you shouldn't. Few of us can escape change and the consequences of change. Sometimes we welcome it, but all too often we feel threatened. How we react is largely a question of whether or...

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This text explains how the need to negotiate arises and how to form a negotiating plan. It sets out a structured approach to negotiation through all its various stages: preparation; opening; development; closing; and recording. The use and misuse ...

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Based on a mixture of research, case studies, literature review and practical experience, this manual identifies issues that organizations wishing to recruit talented graduates face. It shows how to cultivate a corporate image which appeals to stu...

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Product - and particularly customer - profitability is a black hole in most managers' understanding of their business. Identifying customer revenue is easy but identifying what they cost - so we can understand whether or not they are profitable - ...

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The author explains how to extend the principles of cataloguing, classification and indexing in this guidance book for the creation of multimedia databases. Practical exercises help readers in their own applications and projects.

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Research shows that most people working in organizations today suffer from a lack of feedback; and they, in turn, fail to give feedback to the people around them. An increase in the amount and the quality of feedback that people receive leads to a...

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An eclectic collection of simple games, exercises and activities covering every aspect of customer service skills and the service process. They are intended as an addition to the service trainer's toolkit for preparing team meetings and customer s...

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A stress resource that provides the reader with an understanding of the main models and meanings of stress and its processes. It also addresses the many confusions that have arisen in the field of stress. It provides a theory and knowledge base to...

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The Internet has brought about a revolution for the learner and a sea-change in the way that learning is delivered and supported, and the consequent skills and techniques needed by the tutor, trainer, lecturer or teacher. This book assumes little ...

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Workplace flexibility can polarize opinion; it is either considered a prerequisite to survival in the global market or a means by which the rights of workers are eroded. This text is intended to bring clarity to the subject, showing how to obtain ...

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Provides practical, hands-on advice to follow a natural progression through each stage of a project or programme. The book ensures each aspect of the work is covered systematically and effectively. As well as the 50 checklists, there are more gene...

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Cartoons, clip art, competitions and conundrums are used to offer productive experience for trainer and trainee in this text. The author's treasury of games and activities shows how pen and paper or flipchart and paper can be valuable tools for le...

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This guide turns Howard Gardner's theory of multiple intelligences into user-friendly tools for understanding and assessing success in everyone from CEOs to cleaners. It provides a complete system for examining staff needs, matching applicants to ...

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This text explores the principles of adult learning, and relates to the potential, features and impact of computer-based learning. This is not a "how to" book, but rather one seeking to help you understand the different elements which go...

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The author demonstrates that the ability to learn lies at the heart of effective working in teams. His book identifies the ingredients that turn good teams into teams that improve, and includes the tools for managing the process, the skills of lea...

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Best practice procurement is a key contributor to any organization's strategic goals, but requirements and experience differ between sectors. This book provides a range of perspectives on subjects central to improving purchasing performance across...

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A collection of games for keeping people involved in meetings, and tools and technquies for structuring problem-solving, encouraging good communication and action planning. Some involve preparation, others can be introduced as and when they are ne...

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New data collection methods (such as the Internet), the globalization of economies and improving computer hardware and software are allowing companies to collect information about their customers and prospects in ever greater numbers and from incr...

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Bullying at work is widespread and its effect can result in low morale, high staff turnover, increased sickness absence, low productivity and ultimately expensive legal costs. This practical toolkit is a comprehensive guide to identifying, underst...

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